Privacy Policy

Introduction

Welcome to Zenith Forge Quilar Hotel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services, you consent to the data practices described in this policy. Please read this Privacy Policy carefully to understand our policies and practices regarding your information.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Reservation and booking information
• Identification documents (for security and legal compliance)
• Special requests and preferences

Automatically Collected Information

• IP address and browser information
• Website usage patterns and analytics
• Cookie and tracking technology data
• Device information and location data (with consent)

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process reservations, provide accommodation services, and fulfill your requests
• Customer Support: To respond to inquiries, resolve issues, and provide customer assistance
• Communication: To send booking confirmations, updates, and important service notifications
• Marketing: To send promotional materials and offers (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and security requirements
• Service Improvement: To analyze usage patterns and improve our services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Safety and Security: To protect the rights, property, or safety of our guests and staff
• With Consent: When you have given explicit permission for sharing

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and employee training
• Physical security measures at our facilities

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices.

Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Complaint: File a complaint with privacy regulatory authorities

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for personalized advertising
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Displaying notices during your visit

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.